How to install eSIM?

How to install eSIM on an iPhone

To add our Cellular Data eSIM on any eSIM-enabled iPhone (XR or newer models) use the following steps. Make sure your phone is connected to Wi-Fi then follow these steps:

1. Open the camera app, Scan the eSIM QR code, and Tap “Cellular Plan“.

If your camera app didn’t detect the eSIM QR code, make sure “Scan QR Codes” is “On” in “Settings → Camera“.

2. Tap “Continue“. It may take up to 20 seconds to proceed.

3. Now your eSIM setup. Click “Done” to choose labels for each of your cellular plans

4. Select “Primary” as Default Line for Voice and SMS, then tap “Continue“.

5. Tap “Continue“.

6. Select “Business” for Cellular Data. Tap “Continue”. Other labels used for eSIM are: “Travel”, “Secondary”, and “Cellular Data”.

7. After your eSIM setup is complete, make sure that your eSIM “Data Roaming” is turned ON by going to “Settings → Cellular → “Business” and then activate Data Roaming.

p.s. Don’t forget to switch off Data Roaming for your home carrier!

Discover the world of seamless connectivity with eSIM technology, our product is currently available in 196 countries and territories worldwide!

How to install eSIM on Android devices

For Android devices that are eSIM-enabled, make sure your phone is connected (e.g. to Wi-Fi) then:

  • Go to Settings then tap “Network & internet” or “Connections”
  • Tap on SIM card manager
  • Select Add Mobile Plan (or “+”)
  • Select “Scan Carrier QR Code” (or tap “Don’t have a SIM card”)
  • Scan the provided eSIM QR code
  • When your plan is registered, select “OK” to turn on the plan
  • Now that you have activated your eSIM, you can view it in SIM card manager
  • Turn on eSIM under Mobile Network
  • Enable “Mobile Data” and “Data Roaming”

For certain countries, APN needs to be updated on Android devices as illustrated here:

Users of Android devices (like Samsung, Google, etc.) need to update the APN for the following countries/regions.

Afghanistan, Argentina, Azerbaijan, Bahrain, Belarus, Belize, Bhutan, Bolivia, Bosnia And Herzegovina, Botswana, Brazil, Brunei, Cameroon, Cape Verde, Chad, Chile, Colombia, Congo, Costa Rica, Cote d’Ivoire, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Fiji, Greenland, Guam, Guatemala, Guinea, Guinea-Bissau, Honduras, Iran, Kosovo, Laos, Liberia, Macedonia, Mauritius, Mexico, Moldova, Monaco, Mongolia, Mozambique, Nepal, Netherlands Antilles, Nicaragua, Oman, Panama, Paraguay , Peru, Poland, Saudi Arabia, Seychelles, South Africa, South Korea, Sri Lanka, Sudan, Swaziland, Trinidad and Tobago, UAE, Uruguay, Venezuela, Yemen, Zambia, Latin America (14 countries)globaldata
Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Bonaire, British Virgin Islands, Cayman Islands, Curacao, Dominica, Grenada, Haiti, Jamaica, Montserrat, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Turks and Caicos Islands, Caribbean (14 countries)altanwifi

To update the APN on Android devices for the above countries:

  1. Go to Settings > Connections > Mobile Networks
  2. Tap “Access Point Names”
  3. Tap Add or “+” to add a new APN and set it as globaldata or altanwifi (screenshot shown below)
  4. Save your changes to return to the APN’s menu
  5. Select the new APN (ensure the APN that you created is selected on “Access Point Name” screen)

Why is my eSIM showing “Activating”?

When installing a travel eSIM, the process usually takes 1 to 2 minutes in total. If it took longer than 2 minutes or if you installed the eSIM but it is showing “activating”, you may:

  • Turn ON airplane mode on your device for a few seconds then turn it back OFF
  • Restart your device

My eSIM QR code is not working (showing “This code is no longer valid” error)

eSIM QR codes can only work with unlocked eSIM-enabled devices. Please check the list of eSIM-enabled devices above.

If you scanned the eSIM QR code with your phone’s camera and didn’t follow the next steps, the eSIM may have been already installed on your device. Thus the QR code cannot be activated another time and you get “This code is no longer valid” error.

To confirm that your eSIM is already installed, you can check that under the device settings.

For iPhones: Go to Settings > Cellular (or Mobile Data) > Under Cellular Plans (or SIMs), check if there is a second line added below your Primary line. Such line would be the installed travel eSIM.